ITTIAM’S PRIVACY POLICY

Updated in May 2018 in compliance with European Union’s General Data Protection Regulation (GDPR)

Ittiam Systems Private Limited (Ittiam) is committed to respecting your right to privacy and maintaining your trust. We believe it is important that you know how we process and use the information we receive about you – from you – on the Internet.

You can visit Ittiam on the World Wide Web without revealing your personal identity or any information about yourself. Our Web servers collect the domain names, not the e-mail addresses, of visitors. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, and so on. Ittiam uses this information to measure the use of our site and improve our content. By accessing our site, you are giving your unconditional consent for collection of your domain names.

In some instances, we may need information from you, such as your name, email ID, phone number and address. However, at the time of data collection through our online registration or request forms, we will let you know how we will use your personal information. You can be assured that the personal information we collect is used only by us to respond to your inquiry, process an order or allow you to access specific account information. In these cases, you will be offered an opportunity to limit access to your information. In case we do not receive any response from you to limit the access of your information, it shall be deemed that you consent for Ittiam to use your information as mentioned above.

If you register with us online, we may use this information to provide you with custom information about Ittiam’s offering in support of your business needs. A technology called cookies may be used to provide you with tailored information. A cookie is a text file, containing such information as your IP address and Operating System that a website can send to your browser. The cookie may then be stored on your hard drive to help us recognize you when you return and improve your online experience. Cookies do not contain any personal information. You may set your browser to notify you when you receive a cookie. Registering with any Ittiam business unit online signifies your unconditional consent to receive such cookies.

At times we conduct online surveys to better understand the needs and profile of our visitors. While collecting information from you, we will let you know how we will process and use the information.

You recognize and understand that you are under no compulsion to provide your personal information, and any and all personal information you provide us is with your full consent and own volition. You also understand that Ittiam is under no obligation to verify the source through which your personal information is provided to us, and this information is deemed to be provided by you with your free consent.

Ittiam ensures the security of its information systems to protect your personal information and takes the necessary precautions to safeguard against any unauthorized access or disclosure.

Ittiam’s website may contain links to other sites, which will let you leave our site. We try to link only to sites that share our high standards and respect for privacy. These external sites are not under the control of Ittiam and we are not responsible for the contents of those sites, any link they contain, or any changes or updates to such sites. Ittiam is not responsible for webcasting or any other form of transmission received from any linked site. Ittiam is providing these links to you only for your convenience and reference, and the inclusion of any link does not imply our endorsement of the site.

Transfer of your information worldwide

As part of the products or services offered to you through this website, the information which you give us may be transferred to countries worldwide. For example, some of our third-party providers may be located outside of India.  Where this is the case, we will seek your consent and make sure the right security measures are taken such that your privacy rights continue to be protected as outlined in this policy.

Data security precautions

When you give us your personal information, we take steps to make sure that it is secure. Non-sensitive details such as your email address are typically sent over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password, which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Marketing

We would like to send you information about our products or services that may be of interest to you.  If you have consented to receive marketing information [via newsletters or by any other means] from Ittiam, you may opt out at any point as set out below. You have a right at any time to stop us from contacting you for marketing purposes.  To opt out, you can use the “unsubscribe” option in our newsletters or email us at mkt@www.ittiam.com with your request to unsubscribe.

How long will we hold your data?

• Marketing: Once we add your data to our database, we will hold it until the time you choose to opt out or unsubscribe.  If you opt out, we will delete your information and details are set out in this policy as to how to do that.
• Contracted Services: We will hold your data for 7 years or as per the terms agreed by Ittiam with its customers in line with our regulatory requirements.

Ittiam reserves the right to change, modify, or update this statement at any time and we will share any updates on this web page.

GDPR Compliance Statement

Here are some of the key ways we comply with this regulation:

Consent

We ask for your explicit consent to be contacted by us or to receive any communication from us, and explain what you are consenting to clearly, without ‘legalese’.

Breach Notification

In the event of a data breach, we will notify affected users within 72 hours of having become aware of the breach.

Right of Access

Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, we shall provide a copy of the personal data, free of charge, in an electronic format.

Right to be Forgotten

Users can request the erasure of personal data concerning him or her without undue delay, based on which we shall erase personal data without undue delay.

Data Portability

We allow you to receive the personal data concerning you, which we will provide in a ‘commonly used and machine readable format’ and you have the right to transmit that data to another ‘controller’.

Privacy by Design

We implement appropriate technical and organizational measures, in an effective way, in order to meet the requirements of this regulation and protect the rights of data subjects. We hold and process only the data absolutely necessary for the completion of our duties (data minimization), as well as limiting the data access only to those needing to act out the processing